Short URLs for support resources
Keep customers on track with short links that always point to the latest help content, onboarding, and troubleshooting flows.
The Free plan needs no card.
The challenge
- Content changes
- Knowledge bases evolve, but outdated links still live in emails and help docs.
- Support delays
- Customers get lost in long URLs and end up in the wrong help article.
- Siloed teams
- Support, success, and sales teams use different links without a shared system.
The Sprykit solution
Evergreen support links
Create short URLs that can always redirect to the most current resource.
- Update destinations
- Version-safe links
- No broken emails
Smart routing
Direct customers to guides based on product, region, or segment.
- Device-based routing
- Geo rules
- Time-based updates
Support analytics
See which help links get used and which never do.
- Top resources
- Clicks by day, device, and country
- CSV export of every link’s totals
What changes
A documentation link printed in a manual can be repointed when the docs move.
- 0
- Reprints when a support article moves or is rewritten.
- 5
- Breakdowns per click, so you can see which resource people actually need.
- Downgrade-safe
- A link printed into a manual keeps resolving on every plan.
Support-ready scenarios
Help center links
Use short links for knowledge base articles and tutorials.
Example: Update articles without breaking inbound links.
Onboarding flows
Direct new customers to setup guides and training videos.
Example: Swap resources based on product tier.
Support chat
Share short links in chat without overwhelming customers.
What you get
- 5
- Breakdowns on every click: device, OS, browser, country and referrer.
- Scan vs. click
- Source attribution distinguishes a QR scan from a direct link click.
- Tags
- One colour-coded tag system across links, codes, pages and forms.
- Your domain
- Branded short links on sps.to or a custom domain of your own. (Plan-gated.)
Related use cases
Keep support links evergreen
Give every team a shared system for short, trackable help links with Sprykit.
The Free plan needs no card.